Custom wigs can take up to 7-21 business days to be made and shipped out, unless stated otherwise in the description. Due to wigs being completely custom to the customer, we cannot offer any refunds or exchanges. If you provide us with the incorrect measurements or select the wrong size, unfortunately, you will have to keep that unit and reorder another one. All custom units are made with Kad Black Hair Extensions bundles and frontals/or closures. We do not use any other hair to make our custom units. Our custom units are shipped via UPS with signature confirmation for U.S. orders and DHL for International orders.